CUSTOMER CARE
Have any questions or concerns ?
We’re always ready to help! Call us at 832-469-5475 or send us an email to: info@alexandercrafts.com
PRIVACY POLICY
Privacy Policy for Alexander Crafts
Effective Date: 04/27/2025
At alexandercrafts.com, we are committed to protecting your privacy.
This Privacy Policy outlines how we collect, use, disclose, and safeguard
your information when you visit our website.
**Information We Collect**
- Personal Information: Name, email address, phone number, shipping address, etc.
- Payment Information: Credit card details and billing address.
- Usage Data: Information on how you use our website.
**How We Use Your Information**
- To process your orders and manage your account.
- To improve our website and customer service.
- To send you promotional emails and newsletters (you can opt out at any time).
**Disclosure of Your Information**
We do not sell or rent your personal information. We may share your information with
third-party service providers to assist with order processing or marketing.
**Security of Your Information**
We implement a variety of security measures to maintain the safety of your personal
information.
**Your Rights**
You have the right to access, correct, or delete your personal information. If you have
any questions or concerns, please contact us at support@alexandercrafts.com.
SHIPPING POLICY
Shipping Policy for Alexander Crafts
Effective Date: April 27, 2025
We provide shipping within the United States, offering both standard and expedited delivery options.
Shipping Rates
Shipping fees are calculated during checkout based your location and the chosen shipping method.
Processing Time
Orders are usually processed within 2 business days, and you will receive a email with tracking details once your order is dispatched.
Delivery Time
Shipping: 3 to 5 days - Expedited Shipping: 2 to 3 days
International Shipping
Currently, we do not provide international shipping. Please note that customs duties and taxes may apply for international orders, and customers are responsible for these fees.
RETURN POLICY
Return Policy for alexandercrafts.com.
Effective Date: April/27/2025
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return any unused items within 15 days of receipt for a full refund.
Return Process
1. Contact us at support@alexandercrafts.com to initiate a return.
2. Provide your order number and reason for the return.
3. Ship the item back to us at:
17315 Shadow Ledge DR
Houston TX, 77095.
Conditions for Returns
- Items must be unused and in their original packaging.
- Certain items may be non-returnable (e.g., personalized or perishable goods).
Refunds
Refunds will be processed within 7 days of receiving the returned item. Original shipping fees are non-refundable.
FAQ
How do I track my order?
You can track your order by logging into your account on our website. Once logged in, navigate to the 'Orders' section to find the tracking information for your shipment.
What are your delivery options?
What are your delivery options?
We offer a variety of delivery options to meet your needs, including standard shipping, express shipping, and international shipping. Please check our shipping policy for more details on estimated delivery times and costs.
How do I return an item?
To return an item, please visit our Returns page for instructions. Ensure the item is in its original condition and follow the steps provided initiate your return.
How can I contact your couriers?
You can contact our courier directly through the provided contact information in your shipment confirmation email. Alternatively, you can reach out to our customer service team for assistance.
Do you provide International delivery?
Yes, we offer international delivery to select countries. Please check our shipping policy or contact customer service for specific details regarding your location.
What is your returns policy?
Our returns policy allows you to return items within 15 days of receipt. Please ensure items are in their original condition and packaging. For more details visit our returns page or contact support@alexandercrafts.com. Feel free to edit or expand upon responses as needed!